Frequently Asked Questions

General Questions
  • What is eDelivery?

    eDelivery is a service offered by Guardian that provides you with fast, efficient and paperless online delivery of your Contract Statements and the most current Prospectuses and Reports. Contract Statements include Quarterly, Anniversary, Annual and Confirmation statements. Prospectuses and Reports include Contract and Fund Prospectuses and Supplements as well as Semi-Annual and Annual Fund Reports. Disability currently only offers Annual Statements for eDelivery purposes. Once you have enrolled for eDelivery, you will no longer receive these types of documents via the regular mail.

  • What are the system requirements needed to enroll for eDelivery?

    In order to view documents using eDelivery, you will need Adobe® Reader® software. If you do not currently have Adobe® Reader®, you can go to www.adobe.com and download it free of charge. You should also refer to Adobe® Reader® for the system requirements necessary to access these documents. If you are unable to download Adobe® Reader® or view PDF documents, you should not sign up for eDelivery.

  • How do I sign up for this service?

    You can sign up at any time by going to "Profile". Upon enrollment you will receive a confirmation email.

  • Does it cost me anything to sign up for eDelivery?

    No, it's a free service. You may incur charges from Internet service providers and local telephone companies when accessing our documents online.

  • What if my email address changes?

    You can change your email address at any time by returning to My Profile.

  • How do I cancel my enrollment for eDelivery?

    You can cancel your enrollment at any time by returning to My Profile and changing your Delivery Preferences to U.S. Mail. If you would like to receive electronic documents again you must re-enroll for eDelivery.

  • How will I be notified when updated documents are available for viewing?

    When a new document is available, you'll receive an email from Guardian. The email will include a link that will take you to this website where the updated document will be posted.

  • What happens if the email notification cannot be delivered for some reason?

    If we are unable to deliver a notification to you electronically, we will discontinue your enrollment in eDelivery and send a letter to your address of record notifying you that we were unable to deliver your notification via email. You will then receive all future documents via the regular mail until you re-enroll for eDelivery by returning to My Profile and entering the required information.

  • If I enroll in eDelivery can I still get paper copies?

    Yes. If you would like to request a paper copy of a specific contract statement, prospectus or annual/semiannual report, please contact Customer Support at 1-888-Guardian (482-7342), Monday-Friday, 8:00 AM-6:00 PM ET.

    You will not automatically receive paper copies unless you cancel your enrollment in eDelivery.